What is the difference between speaking with a person and a conversational interface?
TL; DR Conversational interfaces have led us to a new type of conversation. These conversations have a distinct purpose (more objective-based, likRead More…
Category: Conversational interfaces
Do people act differently around conversational interfaces when they’re in public?
TL; DR People interact with conversational interfaces (CIs) differently when they are with friends than when they are surrounded by strangers. TheRead More…
Do conversations designers understand their users’ frustrations?
TL; DR There is no 1 to 1 match between error types on the developers’ and users’ sides. Users are the most frustrated when they don’t understand Read More…
Should conversational interfaces speak in regional dialects?
TL; DR Regional dialects are as good as standard dialects for usability and better emotional intimacy. Mismatched dialects are bad for usability.
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Do people use voice and text search differently (when looking for movies)?
TL; DR When people can search using their voice, they tend to ask questions conversationally, like how they would ask a human. They also then ask Read More…
How do kids ask for information from their voice interfaces?
TL; DR: Kids prefer their voice interface to have a personality over ones that refer to them by name. There is no difference for adults between thRead More…