What is the difference between speaking with a person and a conversational interface?
TL; DR Conversational interfaces have led us to a new type of conversation. These conversations have a distinct purpose (more objective-based, likRead More…
Category: Research
We help you make data informed voicetech decisions.
Every post summarizes an academic research project and tells you how to apply this knowledge to your voice project.
How do people with disabilities use Alexa devices?
TL;DR People with visual impairment and motor/mobility issues are the biggest users of Alexa devices. They mostly like how this device can replaceRead More…
Do people act differently around conversational interfaces when they’re in public?
TL; DR People interact with conversational interfaces (CIs) differently when they are with friends than when they are surrounded by strangers. TheRead More…
How do people 55 and over feel about their Alexa devices?
TL; DR Users between the ages of 56 and 91 years all feel differently about their Alexa devices. All of them use their devices for music and most Read More…
Do conversations designers understand their users’ frustrations?
TL; DR There is no 1 to 1 match between error types on the developers’ and users’ sides. Users are the most frustrated when they don’t understand Read More…
Should conversational interfaces speak in regional dialects?
TL; DR Regional dialects are as good as standard dialects for usability and better emotional intimacy. Mismatched dialects are bad for usability.
Read More…
Do people use voice and text search differently (when looking for movies)?
TL; DR When people can search using their voice, they tend to ask questions conversationally, like how they would ask a human. They also then ask Read More…
What is the best way to make a memorable ad on Amazon Alexa?
TL; DR Interactive advertisement on Alexa devices is more memorable than non-interactive advertisements, especially for common products (ex. umbreRead More…
How does working with an Alexa device influence teamwork and creativity?
TLDR Working with an Alexa device led to less creative work and less communication between teammates. Teams working under a tight deadline used thRead More…
How do families with kids talk with Alexa devices?
TL; DR Families work together to interact with their Alexa devices (this is good for the family). This type of interaction is not like how humans Read More…